Privacy Policy

1. Introduction

This Privacy Policy explains how www.concusion.co.za ("the Website") collects, uses, stores, and protects personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

By using the Website, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following categories of personal information:

• Identification details (name, surname, contact information)
• Account information (login credentials, payment details)
• Health-related information voluntarily provided by Users (e.g., concussion history, symptoms)
• Technical data (IP address, browser type, device information, cookies)

3. How We Use Personal Information

Personal information may be used for:

• Providing access to Website services
• Processing payments and managing accounts
• Communicating with Users (updates, notices, support)
• Improving Website functionality and user experience
• Complying with legal obligations

4. Sharing of Information

We do not sell personal information. Information may be shared only with:

• Practitioners (if Users voluntarily engage with them)
• Service providers (e.g., hosting, payment processors) bound by confidentiality agreements
• Authorities where required by law

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, or misuse. However, no system is completely secure, and Users acknowledge this risk.

6. User Rights

Under POPIA, Users have the right to:

• Access their personal information
• Request correction or deletion of inaccurate data
• Withdraw consent for processing (subject to legal or contractual restrictions)
• Lodge a complaint with the Information Regulator of South Africa

7. Cookies and Tracking

The Website uses cookies and similar technologies to improve functionality and analyze usage. Users may disable cookies in their browser settings, but this may affect Website performance.

8. Retention of Information

Personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

9. International Transfers

If personal information is transferred outside South Africa, appropriate safeguards will be implemented to ensure compliance with POPIA.

10. Changes to This Policy

The Website may update this Privacy Policy from time to time. Continued use after changes constitutes acceptance of the revised Policy.

11. Contact Information

For questions or requests regarding this Privacy Policy, please contact: